Terms and Limitations for LaboratoryAssist:

LaboratoryAssist uses a third-party telehealth service to provide consults. It does not employ or have any control over the providers' actions or medical opinions.

Providers make referrals based on medical necessity guidelines. They may determine that an alternate type of test is needed or that lab work is not warranted at all. Your payment is for the consult and not its outcome. LaboratoryAssist does not provide refunds for an unsatisfactory outcome.

LaboratoryAssist makes no warranties that it will be able to provide or schedule the lab tests for an order written by the provider.

Your payment is for the service of consulting a medical professional. The payment does not include any implied guarantee that an order will be written or that LaboratoryAssist will be able to schedule services recommended on any order that is written.

Any orders written as a result of a consult from this service are the property of the patient and can be used at any medical center, including non-LaboratoryAssist participating centers.

While we state usual turnaround times, we do not guarantee any particular time-frame. If your need is urgent, please visit an ER. Once a consultation is completed, no refunds can be provided for any reason.